CQC (Care Quality Commission)

CQC Fundamental Standards Compliance

At Pro Medical Jobs, we recognise that it must comply with the Health and Safety and Social Cate Act 2008(Regulated Activities) Regulations 2014 to maintain our registration with the Care Quality Commission. These include Fundamental standards which care must not fail. These Fundamental Standards can be requested from the:Registered manager: Cecilia Joubert

Medication Management Care Policy

At Pro Medical Jobs, we recognise that service users are prescribed some form of medication, and many have multiple medication needs.While many service users manage their medication effectively themselves with appropriate support from their relatives or ask for or need support with medication from their social dare providers, but at Pro Medical Jobs we our organisation has agreed to support a service user in taking their medication which includes prescribed and over the counter medicines and those to be taken as required.Pro Medical Jobs follow the Medication Management Care Policy.

Legislation and Guides

Pro Medical Jobs will act at all times in compliance with relevant legislation and best practice guidance relating to the management and administration of medication in adult social care, including:

•   The medicine act 1968
•   The misuse of Drugs Act 1971
•   The misuse of Drugs (Safe custody) Regulations 1973
•   NG67 Managing medicines for adults receiving social care in the community (March 2017)
•   National Institute for Health and Cate excellence (NICE)
•   The safe and secure handling of medicines (December 2018) Royal Pharmaceutical Society

Complaints

At Pro Medical Jobs our aim is always to provide the highest quality care. However, like all good businesses we know that there may be the odd occasion when an individual or service provider feels the need to complain.Our managers will supply a copy of complaints procedure to every service user or their representatives upon request.If the above arises to wish to make a complaint, they need to contact Pro Medical Jobs via telephone or in writing or via email.We will do our best to resolve the matter and the service provider will be informed of the outcome of the investigation.We will make all attempts to deal with all such matters in a robust and timely matter.However, in the unlikely event where the service provider is not satisfied with the outcome or our decision, then it is within your right to contact the Care Quality Commission (CQC) who can also deal with your matter via:Email: enquiries@cqc.org.ukWrite to: CQC Citygate Gallowgate Newcastle upon Tyne, NE1 4PATelephone: 0300 616161